Booking Terms and Conditions
Your
reservation is made with Allun and Susan Edwards trading as The
Chelston Hotel,
and represents a legally
binding contract between you and the hotel.
Check-in time:
Last
check in
Rooms
may be re-let if no notification of a check in later than
All
guests are required to register in writing on arrival. Proof of identity may be
required.
Check-out time:
Unless
otherwise arranged.
We
are a private hotel and admission is only granted to those who are paying for
their night's accommodation.
Deposits:
All
bookings must be secured with a deposit paid with a credit or debit card over
the phone. Rooms are not secured until
the deposit has been
paid. The amount of the deposit will be equal to the total cost of the first
night's accommodation
All
balances are due on arrival, by cash or credit/debit card.
Group Bookings:
For
bookings of six or more people, final numbers will need to be confirmed 14 days
in advance of arrival.
If
you are making a booking for six or more people and the date of arrival is less
than 14 days from the time of booking,
the final number of
guests cannot be changed.
Stairs:
Access
to all rooms requires the negotiation of stairs. We have no lift. If you are
unable to manage stairs then we regret
we are unable to accommodate you.
Cancellations:
Deposits
are non-refundable. For all bookings a minimum of 7 days notice is required for
cancellation or amendment.
For
any cancellations made within 7 days of the start of your stay (including no
show) full payment will be due.
At
the sole discretion of the proprietors, the charge may be waived in full or
part if we are able to re-let the cancelled room(s).
Damage/Theft:
We
reserve the right to charge for the replacement, cleaning or repair of any
item(s) belonging to the hotel, or the fabric
of the hotel itself, damaged either
wilfully or because reasonable precautions have not been taken.
We
reserve the right to charge for the replacement of items that are found to be
missing following departure.
In
these events, your credit card will charged without prior consent being
required.
Behaviour:
The
hotel reserves the right to remove from the premises any guest
who does not comply with these terms and conditions,
is deemed to be a risk to health and
safety, or whose behaviour the proprietors feel is unacceptable. Where
complaints
are made by other guests
about the behaviour of individuals these will be investigated and if upheld the
individuals
and associated guests
will be be removed from the premises. In such
instances no refunds will be given.
Smoking:
We
are a smoke free premises throughout. The hotel
reserves the right to remove from the premises any guest suspected
of smoking in a no-smoking area. In such
instance no refund will be given.
A
cleaning charge, equal to one nights stay in applicable room(s), will be
applied if any rooms has been used for smoking.
Credit / Debit Card:
We
require a valid credit or debit card to secure bookings and reserve the right
to charge the card as detailed above.
By
entering into this contract you are authorising us to make the above charges to
the card without any additional consent being required.
Internet Bookings:
Some
policies may vary when booking online. Please check online policies and your
confirmation emails carefully.
Food Allergies:
Please
advise the hotel at time of booking or on your arrival, if you have any food
allergies and / or food intolerance